The mAICallCenter service is MobiFone's artificial intelligence voice-based automatic call solution, easily integrated into the smart switchboard systems.

MobiFone's smart switchboard system allows customers to create automatic call-to-script campaigns quickly, more optimally than previous manual solutions.

MobiFone's mAICallCenter 24/7 service can be applied in typical areas such as:

• Finance, banking
• Insurrance
• Real estate
• Ecommerce
• Education and training services
• Private car transport house
• Booking & travel
• Logistics
• Repair and warranty
• Retail stores, online shops
• Event organization
• Hospital, medical and aesthetic center
• Restaurant Hotel
• ...

Benefits of Smart PBX System

• Saving human resources for the switchboard
• Improve the operational efficiency of the operator
• Increase direct revenue for businesses
• Improve service quality, quality of customer care

Features of mAICallCenter Solution

• The solution helps to replace the traditional SMS broadcasting method, helps users compose content and make a campaign to notify customers:
  • Select the customer set to receive the desired call from the uploaded excel file or connect to the CRM through the API.
  • Campaign construction: campaign start date, campaign time in a day, number of concurrent calls, minimum number of calls, maximum number of calls, maximum duration of each call, maximum telecom cost expected number, hotline number to call out, redial on failure, number of redial, time between redial;
  • Building personalized content: each customer will receive a unique message (name, service, time, address ..). Enterprises can create their own dialogue content (content when picking up the phone) by entering text or upload an existing recording file;
  • Support call recipient to interact via key press and record responses;
  • Automatically redirected to the operator when requested by the customer;
  • The content of the dialogue is converted to various voices of different sexes and regions;
  • Support inserting background music in dialogue;
  • Support listening to the content of the dialogue before launching the campaign.
• Real-time reports: continuous, automatic updates. Report overview and details of each campaign or all the campaigns that your business has initiated, so that you can evaluate the effectiveness of the campaign, help improve performance and optimize campaigns. Information to support the report includes:
  • The total number of campaigns that the business has initiated
  • Current call total
  • Rate of access / total number of customers
  • Estimated telecommunications costs
  • Average call duration
  • Total call time
  • Number of calls made
  • Press the first key when listening to the phone
  • Number of callbacks
  • Call center number
  • Number of customers
  • Time to call
  • Call duration
  • Call status (heard; calling; busy)
  • The customer key pressed
• Supporting businesses to duplicate a previously executed campaign without having to re-create a new campaign;
• Provide a complete solution for users (including call center and hotline service to make calls) and easily integrate with the enterprise's PBX system available through APIs.

For further advice and guidance on the solution, please contact hotline: 0936.110.116 or email: contact-itc@mobifone.vn.

Sincerely thank you!